Contact Us

For inquiries, you can e-mail us using the form below. Alternatively, you can use our live chat or by phone. We normally reply most of the messages in few hours on Mon to Sat. Please take note there may be delayed response on Sunday.

We guarantee that the orders will be delivered or we will give your money back.

Please allow a few days for the tracking status to be available. This is because we have to send out the packages to 3rd party warehouse before it is sent to the respective postal carriers.

[Important] Please contact us after the estimated delivery time (Refer to Shipping Policy) if you do not receive the parcel. If your parcel is missing, we will replace/refund you after our investigation.

 

FAQ

Track Your Package: Click Here

Our Shipping Policy: Click Here

Our Refund Policy: Click Here

 

Our Customer Service Contact Information:

Phone: +1 202 6979152 (Roselle) US/CA

Phone: +1 202 6009679 (Arlyn) AU/NZ

E-Mail: support@lucinn.com