Return & Refund Policy

Refund Policy

If you are not completely satisfied with your Lucinn Filtered Showerhead, we offer a hassle free return policy. You may return your product within 60 days of delivery.


How to Initiate a Return

To start a return or if you require assistance, please email support@lucinn.com with your order number and the reason for your request.


Return Eligibility and Authorization

To qualify for a return:

  • The product must be undamaged
  • The product must be in its original box and packaging

Please note that all returns must be authorized before shipping. Once your return is approved, our customer service team will generate a return label and provide you with an RMA number. Please ensure the label is attached to your package and the RMA number is marked clearly so we can track and process your return smoothly.

Upon receipt, we will inspect the item to confirm it meets our criteria. This process may take up to 14 business days.


Refunds and Fees

If your return is approved, we will issue a refund to your original payment method. Please allow several business days for the refund to appear in your account.

A return shipping fee will be deducted from your refund. Additionally, a restocking fee may apply for certain items, such as recurring subscription filter products. These costs will be clearly communicated and confirmed by our customer service team before you finalize your return.


Defective or Damaged Products

If your item arrives defective or damaged, please contact us within 7 days of delivery. We will send you a free replacement right away.


Non Returnable Items

We do not accept returns on:

  • Customized items
  • Gift cards

Order Errors

We are not responsible for errors made during checkout, including incorrect items or addresses. However, if your order has not shipped yet, please contact support@lucinn.com and we will be happy to help if possible.


Need Help?

We encourage you to contact support@lucinn.com directly for any questions. Reaching out to us allows for a faster and more personalized resolution.

Thank you for choosing Lucinn we are proud to be part of your clean and pure shower experience.